To help ensure you are making the best choice in a final sale situation or any situation, please do not hesitate to reach out to a customer service representative. Our experts are happy to help advise you towards your perfect fit.
Email: social@climawear.com & sales@climawear.com
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NEED TO RETURN SOMETHING ?
Let's face it, returns can be a bit of a headache. However, rest assured that Climawear works hard to ensure this process is as seamless as possible.SPECIAL PROMOTIONS
All special promotions (Black Friday, Cyber Monday, and Boxing Day) and orders with discount codes are FINAL SALE and are not eligible for return or exchange. There will be no price adjustments for previous purchases nor any extensions to the sale event dates.
REGULAR PRICED ITEMS:
Something not right with your regular priced items? Let us know within 14 days of delivery and we will get it straightened out.
Climawear currently does not offer exchanges; only refunds.
In order to be eligible for a refund, your item(s) must be:
- Unworn and unwashed. Must be free of stains and without signs of wear.
- All items are thoroughly inspected before any action is taken.
SALE ITEMS:
All sale items are FINAL SALE and are not eligible for return or exchange unless the product is defective. For any such claims, you may be required to submit a photo of the damaged item prior to shipping your return to us.
INTIMATES CATEGORY:
Please note for hygienic reasons, all items in the INTIMATES category are FINAL SALE and are not eligible for returns.
ITEMS NOT ELIGIBLE FOR RETURN:
All other returned items must have the original tags still attached, or it is not eligible for a credit. Climawear will not accept returns for any item(s) missing hang tags or with damaged packaging. All returns/garments will be subject to inspection upon receipt.
Please note for hygienic reasons, all items in the INTIMATES category are FINAL SALE and are not eligible for returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit for the approved merchandise only, applied to your credit card or original method of payment, within 5 business days. Original out-going shipping charges will not be refunded.
*Please be advised that all orders from Alaska and Hawaii are final sale & are not eligible for return.
*Please be advised that all international orders are final sale & are not eligible for return.
FREE RETURNS OFFER:
All regular priced items can be returned, on us, for a full refund within 14 days of the date of delivery to you.
To submit a return, please contact customer service by:
Email: social@climawear.com & sales@climawear.com
DAMAGED/DEFECTIVE ITEMS:
Defective and/or damaged item(s) can be returned with free shipping, and we will send you a replacement item(s). All cases are handled individually, and require going through our customer service department. For any such claims, you may be required to submit a photo of the damaged item prior to returning your order.
Please contact customer service by :
Email: social@climawear.com & sales@climawear.com
LATE OR MISSING REFUNDS:
If you haven’t received your refund yet, first contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact customer service by :
Email: social@climawear.com & sales@climawear.com
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EXCHANGE
*We are unable to process exchanges at this time. Please contact us for details on returning your item and placing a new order at 514-731-7781, toll-free at 1-844-731-7781 or via email at social@climawear.com & sales@climawear.com
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!